Accommodation Operations Management 2 theory 2015

Exam year:2015

Free knec college past papers

Catering and accommodation management past papers

The Kenya National Examinations Council
Technical Industrial Vocational and Entrepreneurship Training
Diploma in Catering Accommodation Management Module III

Answer any FIVE questions

1. (a) (i) Define the term glare. (2 marks)
(ii) Explain four functions of light in interior decoration. (8 marks)
(b) Discuss five circumstances which may lead an institution to consider full contract
services as opposed to direct labour. (10 marks)
2. (a) Explain the sequence of events followed by the housekeeping preparing a room for a conference. (12 marks))
(b) Discuss four factors which can improve staff efficiency in housekeeping.(8 marks)
3. (a) (i) Explain the term ventilation. (1 mark)
(ii) Explain five points on the importance of ventilation in a building. (10 marks)
4. You are the executive housekeeper of a guest house which is experiencing losses and damage
(a) Explain six control procedures applied to reduce the number of losses and damage of
linen. (12 marks)
(b) Provide four reasons why disposable linen is being used more requently in catering
and accommodation establishment. (8 marks)
5. (a)A housekeeping manager requires a wide range of knowledge a d skills. Highlight any
six. (6 marks)
(b) List eight items that the room attendant in a five-star hotel would have to supply in a guest room. (4 marks)
(c) Discuss five reasons why the housekeeping department cannot be effective in isolation. (10 marks)
6. (a) Define each of the following terms as used in housekeeping:
(i) ergonomics; (2 marks)
(ii) work specification; (2 marks)
(iii) work study; (2 marks)
(iv) noise. (2 marks)
(b) Explain three factors which determine the quality of an ironed article. (6 marks)
(c) Discuss three points on the importance of sorting articles before washing. (6 marks)

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