Accommodation Operations Theory 2014

Exam Year:2014

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Catering and Accommodation management past papers

THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN CATERING AND ACCOMMODATION MANAGEMENT
MODULE I
ACCOMMODATION OPERATIONS THEORY
SECTION A ( 30 marks)
Answer all questions from this section.
1. (a) State four factors to consider when selecting and accommodation premise( 4 marks)
(b) Explain three components of a building ( 6 marks)
(c) Enumerate five factors which make ceramic tiles popular in modern buildings.(5 marks)
2. (a) Explain four types of aid used in giving physical comfort for a patient in bed ( 5 marks)
(b) Moving a patient can cause serious back injury to the home nurse. Highlight three guidelines for this activity. ( 3 marks)
(c ) Explain two types of dressing aids for a patient with a broken limb. ( 4 marks)

SECTION B(70 marks)
Answer question THREE (3) and FOUR (4) and any other ONE question from this section
3. (a) Highlight the criteria of sorting articles before washing ( 5 marks)
(b) State five properties of an ideal dry cleaning solvent ( 5 marks)
(c ) explain five factors to consider in choice of a washing machine ( 10 marks)
4. (a) explain five responsibilities of the reception department of a hotel ( 10 marks)
(b) Explain five means by which guests can contact hotels ( 10 marks)
5. (a) highlight five points to observe when using cleaning agents to ensure workplace safety
( 5 marks)
(b) State five principles of cleaning ( 5 marks)
(c) Explain five protective items required when carrying out housekeeping duties.
( 10 marks)
(d ) outline the procedure of making a quest bed ( 10 marks)
6. (a) State five qualities of a housekeeper ( 5 marks)
(b) Highlight five causes of common accident in housekeeping ( 5 marks)
(c ) explain five factors to consider in choice of wall covering. ( 10 marks)
(d ) housekeeping staff is the “eye” and “ear” of an establishment . Discuss five points in support of this statement( 10 marks)

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