Exam Year:2015

THE KENYA NATIONAL EXAMINATIONS COUNCIL
DIPLOMA IN CATERING AND ACCOMMODATION MANAGEMENT
DIPLOMA IN FOOD AND BEVERAGE MANAGEMENT
DIPLOMA IN BAKING TECHNOLOGY
MODULE III
PRINCIPLES AND PRACTICE OF MANAGEMENT
1) (a) Identify four skills that successful managers should posses in order to accomplish their work.(2 marks)
(b) Explain the meaning of the term management.(2 marks)
2) Explain the following principles of management as proposed by Henry Fayola
(a) scalar chain(2 marks)
(b) stability of tenure(2 marks)
3) Explain two negative effects of technological advancement on employees of an organization(4 marks)
4) Distinguish between short term and contingency plans.(4 marks)
5) State four reasons that make it necessary for managers to delegate responsibilities to their subordinates.(4 marks)
6) Explain two ways in which coordination helps to increase the effectiveness of management.(4 marks)
7) Differentiate between steering controls(feed forward) and post action controls.(4 marks)
8) Identify four formal channels available to workers to carry information to their managers in an organization.(4 marks)
9) Highlight two criticisms leveled against MCclelland’s achievement motivation model.(4 marks)
10) State four reasons that may lead to rejection of job application at initial sorting stage in an organization.(4 marks)
Section B:(60 marks)
11) (a) outline five benefits that an organization may derive from using budgetary controls.(10 marks)
(b) explain five limitations of the bureaucratic schools of thought advanced by Max Weber.(10 marks)
12) (a) consumer groups have held demonstrations against Paperline Limited accusing it of unethical trade practices . explain five such malpractices.(10 marks)
(b)explain five measures that should be taken in order to enhance the effectiveness of plans in an organization(10 marks)
13) (a)explain four characteristics that a sound organization structure should exhibit.(8 marks)
(b)explain four barriers to effective coordination in an organization (8 marks)
(c)highlight four roles played by middle level managers in an organization .(4 marks)
14) (a)money have lost its effectiveness as a motivator among some employees .Explain five guidelines that should be followed to reverse this situation .(10 marks)
(b) explain five circumstances under which participate leadership style is appropriate in an organization.(10 marks)
15) (a) explain five factors that may influence the compensation packages paid to employees in an organization .(10 marks)
(b) explain five reasons that make corporate social responsibility (CRS) an important aspect in an organization.(10 marks)